Terms and conditions of sale

Revised: 10 June 2026

PREAMBLE

Purchasing a service offered by Jump SAS implies full and unreserved acceptance of these general terms and conditions of sale. You are advised to read them carefully before placing any order.

ARTICLE 1 — SCOPE

These terms apply to all services offered by Jump SAS, in particular:

• Audits of wellbeing and performance in the company;

• Training courses and workshops (in person and by videoconference);

• Provision of digital tools (platform / application) for follow-up, continuing training, internal measurement and assessment.

The applicable terms are those in force on the date the quote is accepted.

ARTICLE 2 — WHO THE SERVICES ARE FOR

Jump SAS services are intended for companies, institutions and professional organisations (B2B). Any assignment involving minors requires prior written agreement from their legal representatives and from the client entity.

ARTICLE 3 — NO ONLINE ORDERING

The Jump SAS website and digital materials are for information only.

No order can be placed online.

All enquiries go through contact@performancejump.com or the contact details shown on our materials. A tailored quote is then drawn up; the contract is formed upon written acceptance of the quote (signature, approval or purchase order). Any specific conditions in the quote prevail over these terms in the event of a conflict.

ARTICLE 4 — DESCRIPTION OF THE SERVICES

1. Audit: framing, collection (questionnaires, interviews), analysis and a report with recommendations.

2. Training and workshops: teaching content on performance, motivation, stress management, attention and focus, emotional intelligence and leadership. Formats: in person or remote.

3. Digital tools: individual access (named licences, non-transferable) to a platform or application including video content, experiential exercises, self-assessments and measurement tools. The length of access and the functional scope are set out in the quote.

Jump SAS may update digital content to maintain its teaching quality, without altering the overall object of the service.

Where the trainer judges it necessary, they may adapt the training content according to current events, group dynamics or the level of the participants. The programme content shown on presentation sheets is therefore indicative only.

ARTICLE 5 — PRICES

For each training course, JUMP SAS undertakes to provide the client with a quote. The client must return a completed copy to the company, dated, signed and stamped, marked "Bon pour accord" (approved).

An agreement is then drawn up between JUMP SAS, the OPCO (the French accredited training funding body) and/or the client.

At the client's request, a certificate of attendance or completion, together with attendance sheets, may be provided.

ARTICLE 6 — PAYMENT

6.1. Prices and VAT

Prices for the services (audits, training, digital tools) are given in euros excluding tax in the quote. VAT is added at the rate in force (currently 20%) on the invoicing date. Any change in the statutory VAT rate is automatically passed on to the price of the services.

6.2. Payment arrangements

Payment arrangements (schedule, deposits, means of payment) are set out in the quote or in the training agreement. Unless stated otherwise, invoices are payable on receipt. Payment may be made by bank transfer or through a secure payment link. The financial arrangements must be formalised before the service begins.

6.3. Late payment

Any late payment automatically entails, without prior formal notice:

• late payment penalties at the rate shown in the quote (failing that, 20% per year) from the day after the due date;

• a fixed recovery charge of 40 euros (the statutory amount), without prejudice to further compensation if the costs actually incurred are higher.

No discount is granted for early payment.

6.4. Force majeure and pro rata

If a participant is prevented from attending the training by a case of force majeure, duly recognised and evidenced, the contract or vocational training agreement is adapted. In that case, only the services actually delivered are invoiced, pro rata to the time attended or the number of participants. Recognised cases of force majeure include accident, illness or hospitalisation of the participant, and the death of a close relative (first degree).

6.5. Cancellation indemnities

Sums received by JUMP SAS as a cancellation indemnity (where cancellation falls outside force majeure, see Article 9) do not constitute a supply of services and are therefore not subject to VAT. These sums are invoiced separately and cannot be charged to vocational training funds.

ARTICLE 7 — FUNDING

If the client benefits from funding by a body, it must apply for that funding before the service begins. The client must provide the funding agreement at the time of registration. If JUMP SAS has not received the funding body's agreement by the first day of the training, the full cost of the training is borne by the client, should the client wish to maintain the registration.

Where a third-party body (an OPCO) provides funding, it is for the client to check whether that funding includes VAT or not. In all cases, VAT remains payable by the client to JUMP SAS and cannot be deferred pending payment by the third-party body.

ARTICLE 8 — DELIVERY, ACCESS, DELIVERABLES

Services begin after acceptance of the quote and, where applicable, receipt of the deposit.

• In person: the client company provides access to the premises and the logistical and technical prerequisites.

Arrangements for welcoming and giving access to people with disabilities are those of the company's premises. JUMP SAS has a disability officer. The client undertakes to inform JUMP SAS of the presence of participants with disabilities so that any necessary teaching adaptations can be considered ahead of the training.

• Remote: the client company is responsible for the quality of its connection and its equipment.

• Digital tools: access is opened after payment in accordance with the quote, on a personal, non-transferable basis, for the agreed period. Jump SAS is not liable for unavailability arising from maintenance, updates or external failures.

Deliverables (reports, training materials, certificates) are provided in the format stated in the quote.

ARTICLE 9 — CANCELLATION, POSTPONEMENT, WITHDRAWAL

As contracts are concluded between professionals, the 14-day right of withdrawal provided for by the French Consumer Code does not apply.

Any cancellation must be notified by email to contact@performancejump.com

Unless the quote provides otherwise:

• more than 30 days before the scheduled date: full refund (excluding services already delivered and evidenced costs incurred).

• 15 to 30 days: 50% of the amount due.

• fewer than 15 days: 100% of the amount due.

Digital access already opened is neither refundable nor transferable. For information, sums paid by the client in the event of late cancellation are treated as a training cancellation indemnity and cannot be the subject of a refund or of funding by an OPCO. The cancellation charges and fixed indemnities provided for in this article are not subject to VAT.

Postponement is possible subject to availability and written agreement (any charges are set out in the quote). The client may request a postponement of participation in a training course by writing to JUMP SAS at contact@performancejump.com at least 15 days before the date of the training.

Where it fails to perform its obligations as a result of an unforeseeable event or a case of force majeure, JUMP SAS cannot be held liable towards its clients. Clients are informed by email.

ARTICLE 10 — INTELLECTUAL PROPERTY AND COPYRIGHT

The content (documents, tests, videos, exercises, materials, methods, reports, software and interfaces) is protected by copyright and, where applicable, by industrial property rights.

Any reproduction, distribution, making available, adaptation or sharing, even in part, without written authorisation from Jump SAS is prohibited. The client undertakes not to use, pass on or reproduce all or part of these documents for the purpose of organising or running training.

ARTICLE 11 — PERSONAL DATA AND CONFIDENTIALITY

Jump SAS processes the data necessary to deliver the services in accordance with the GDPR (EU 2016/679) and applicable French law.

• Purposes: contract management, running the training, access to the platform, aggregated reporting and internal measurement and assessment.

• Legal basis: performance of the contract and legitimate interest.

• Rights: access, rectification, erasure, restriction, portability, objection, via contact@performancejump.com.

• Security and confidentiality: appropriate technical and organisational measures.

Save where required by law, audit reports are confidential. Shared dashboards are provided as aggregated and, where applicable, anonymised data.

Under the French data protection act of 6 January 1978, the client has a right of access, rectification and objection concerning personal data relating to them.

JUMP SAS undertakes to apply appropriate administrative, physical and technical measures to preserve the security, confidentiality and integrity of the client's data. It undertakes not to disclose the client's data, save where legally compelled to do so.

ARTICLE 12 — LIMITATIONS OF LIABILITY

Jump SAS services constitute educational support and carry no obligation as to results. Progress depends on the involvement of the participants and on the working environment. Jump SAS provides no medical, psychological or financial advice.

The liability of Jump SAS, across all heads of loss combined, is limited to the amount excluding tax paid by the client for the service in dispute. Indirect loss (loss of business, of data, of reputation and so on) is excluded.

ARTICLE 13 — AFFILIATIONS AND RECOMMENDATIONS

Jump SAS may recommend third-party tools or solutions. Where a commercial partnership exists, this is disclosed to the client. Jump SAS cannot be held liable for services provided by third parties.

ARTICLE 14 — GOVERNING LAW AND JURISDICTION

These terms are governed by French law. Any dispute concerning their interpretation or performance falls within the exclusive jurisdiction of the courts of Marseille, even where there are several defendants or a third-party claim.

In the event of a dispute between JUMP SAS and the client, an amicable solution will be sought first. Failing that, the matter will be brought before the courts of Marseille. Under article L612-1 of the French Consumer Code, any non-professional client has the right to use a consumer mediator free of charge with a view to resolving a dispute with a professional amicably. To that end, the professional guarantees the client effective access to a consumer mediation scheme. The one chosen by JUMP SAS as a training provider is Médiation Professionnelle Alteritae, 5 rue Salvaing, 12000 Rodez, France.

ARTICLE 15 — LEGAL INFORMATION

Jump SAS, a French simplified joint-stock company

Share capital: 2,000 euros

Registered office: 25 avenue de la Serane, 13008 Marseille, France

Trade register (RCS): 989 870 829

VAT number: FR82989870829

Déclaration d'activité enregistrée sous le numéro 93132480913 auprès du préfet de région Provence-Alpes-Côte d'Azur. Cet enregistrement ne vaut pas agrément de l'État. In English: activity declaration registered under number 93132480913 with the prefect of the Provence-Alpes-Côte d'Azur region. This registration does not constitute state approval.

Contact: contact@performancejump.com